Privacy Policy | Innowave Systems

Contents

1. Who We Are 2. Data We Collect 3. How We Use It 4. Data Storage 5. Third Parties 6. Your Rights 7. Cookies 8. Contact Us

This policy explains how Innowave Systems Ltd collects, uses, and protects your personal data in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Innowave Systems Ltd is a UK based software company providing job management and business systems for trade and service businesses. Our registered address is 1053 London Rd, Southend-on-Sea, Leigh-on-Sea SS9 3JP. Company No. 15975060.

2. Information We Collect

a) Information You Provide

Name, email address, phone number
Company name and business details
Account login details and preferences
Support requests or contact form submissions

b) Business & Job Data

When using our software, you may enter customer names and contact details, job information, notes and reports, and engineer or staff details. This data is provided and controlled by you as the customer.

c) Payment Information

Payments are processed securely by Stripe. We do not store or process card details directly.

d) Technical & Usage Data

IP address and browser/device information
Pages visited and features used (via analytics)
Session and authentication data

3. How We Use Your Data

To provide, operate, and improve our Services
To communicate with you about your account and support requests
To send transactional emails (e.g. invoices, booking confirmations)
To comply with legal obligations
To detect and prevent fraud or misuse

4. Data Storage & Security

Your data is stored on Microsoft Azure infrastructure in the UK. We use HTTPS encryption for all data in transit and implement appropriate technical and organisational measures to protect your data.

5. Third-Party Services

We use the following third-party services, each subject to their own privacy policies:

Stripe — payment processing
SendGrid / Brevo — transactional email
Twilio — SMS messaging
Microsoft Azure — cloud hosting (UK)
Xero — accounting integration (when enabled)

6. Your Rights

Under UK GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, restrict or object to processing, and data portability. To exercise any of these rights, contact us at support@innowavesystems.co.uk .

7. Cookies

We use essential cookies required for the platform to function, and optional analytics cookies to help us understand how our Services are used. You can manage cookie preferences in your browser settings.

8. Contact Us

For questions or concerns about this policy or your personal data, please contact us at support@innowavesystems.co.uk .